Privacy Policy
Your privacy is important to us. This policy explains how Jarz collects, uses, and protects your personal information when you use our website and services.
Information We Collect
When you place an order or interact with our website, we may collect the following information:
- Personal Information: Name, email address, phone number, and delivery address
- Order Information: Products purchased, quantities, prices, and order history
- Payment Information: We do not store credit card details. All payment processing is handled securely by our payment partners.
- Device Information: IP address, browser type, and device identifiers for security purposes
- Communication Records: Customer service inquiries and feedback submissions
How We Use Your Information
Your information is used for the following purposes:
- Processing and delivering your orders
- Communicating order updates and shipping notifications
- Providing customer support and responding to inquiries
- Improving our products and services
- Preventing fraud and ensuring website security
- Complying with legal obligations
Data Security
We implement industry-standard security measures to protect your data:
- SSL encryption for all data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Employee training on data protection
Information Sharing
We do not sell or rent your personal information. We only share data with:
- Delivery partners to fulfill your orders
- Payment processors for transaction handling
- Service providers who assist our operations (under strict confidentiality agreements)
- Legal authorities when required by law
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt-out of marketing communications
Last updated: January 2025
Terms of Service
Welcome to Jarz. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.
Acceptance of Terms
By placing an order, browsing our website, or using any Jarz services, you acknowledge that you have read, understood, and agree to these Terms of Service. If you do not agree, please do not use our services.
Eligibility
To use our services, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into binding contracts
- Reside in an area we serve (currently Egypt)
- Provide accurate and complete information when placing orders
Orders and Payments
All orders are subject to acceptance and availability:
- Prices are listed in Egyptian Pounds (EGP) and include VAT where applicable
- Product availability is subject to change without notice
- We reserve the right to refuse or cancel any order for any reason
- Payment must be completed before order processing begins
- For Cash on Delivery, full payment is required upon receipt
Shipping and Delivery
Our delivery terms:
- Delivery times are estimates and may vary based on location and circumstances
- Risk of loss transfers upon delivery to the specified address
- You must be available to receive the order or designate an authorized recipient
- Failed delivery attempts may result in additional charges
- Shipping fees are calculated based on governorate and order value
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Jarz or its licensors and is protected by Egyptian and international copyright laws. Jarz is an independent retailer of high-copy fragrances. All brand names and trademarks mentioned are properties of their respective owners.
Prohibited Activities
Users may not:
- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with other users' access to the service
- Submit false or misleading information
- Resell products without authorization
Limitation of Liability
Jarz shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes shall be subject to the exclusive jurisdiction of the Egyptian courts.
Modifications
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Continued use of our services constitutes acceptance of the modified Terms.
Last updated: January 2025
Return & Refund Policy
Your satisfaction is our priority. We stand behind the quality of our products. Please review our return and refund policy below.
Return Window
You may return products within 7 days of delivery for eligible items. Returns must be initiated by contacting our customer service team.
Eligibility for Returns
Products are eligible for return if they meet ALL of the following conditions:
- The product is unopened and in original sealed packaging
- The product is unused and in resellable condition
- All original tags, labels, and accessories are intact
- You have the original receipt or order confirmation
- The return is requested within 7 days of delivery
Important: For hygiene and safety reasons, we cannot accept returns of opened or used perfume products unless they are defective.
Non-Returnable Items
The following items cannot be returned:
- Opened or used fragrances
- Products without original packaging
- Items damaged due to customer mishandling
- Gift cards and promotional items
- Products purchased during final sale promotions
Defective or Damaged Products
If you receive a defective or damaged product:
- Contact us within 48 hours of delivery
- Provide photos of the damaged/defective item and packaging
- We will arrange a free return and replacement or full refund
- Defective product claims are processed within 3-5 business days
Refund Process
Once we receive and inspect your return:
- Refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- For Cash on Delivery orders, refunds are processed via bank transfer
- You will receive an email confirmation when your refund is processed
- Bank processing times may vary (typically 3-14 business days)
Return Shipping
Return shipping responsibilities:
- For defective or incorrect items: We cover all return shipping costs
- For change of mind returns: Customer is responsible for return shipping
- Returns must be sent through our approved courier partners
- We recommend using trackable shipping methods
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product:
- Return the original item following our return process
- Place a new order for the desired product
- This ensures faster processing and availability confirmation
In-Store Returns
If we have a physical location, in-store returns may be accepted with:
- Original order confirmation or receipt
- Unopened product in original packaging
- Valid photo ID matching the order information
How to Initiate a Return
To start a return:
- Contact our customer service at +20 105 088 2203
- Provide your order number and reason for return
- Our team will guide you through the return process
- Receive return authorization and shipping instructions
- Package the item securely and send as instructed
Last updated: January 2025
Content Creator Program
Are you a content creator looking to collaborate with us? Jarz's Content Creator Program allows you to feature our products, create unboxing content, and earn commission on every order with your code — but you need to contact us first and get official approval.
Contact Us
Before anything — you need to send us a message on WhatsApp or talk to us directly so we can add your personal promo code.
Agreement and Approval
After we review your request, we'll send you your personal code and agree on the commission rate and terms.
Create and Earn
You start creating content, publishing, and every order that comes from your code automatically earns your commission.
What You Get After Approval
After being approved to join the program, you'll receive:
- Your Personal Code: A personal promo code with your name or any name we agree on
- Commission Rate: You get a specific percentage of every order made with your code — this percentage is determined by mutual agreement between us
- Sales Tracking: We send you a report of sales from your code on a weekly basis
- Commission Payout: Commission is paid through the method and timing we agree on in the agreement
Commission Rate
The rate is determined based on personal agreement with you depending on your audience size and content type — contact us to know more details!
General Program Terms and Conditions
- Joining: Joining the program is not automatic — you must contact us and get a promo code
- Agreement Duration: The agreement is for a specific or open period depending on what we agree on
- Ending Partnership: Either party can end the agreement with prior notice — the notice period is determined in the agreement
- Non-Transfer: Your personal code cannot be given to anyone else or allow others to use it
- Changes: Jarz reserves the right to modify program terms with prior notice
What Is Prohibited
- Publishing misleading or false content about products
- Using the code for personal purchases just to get a discount
Interested in Joining the Program?
Contact us now and we'll get back to you as soon as possible to discuss cooperation details:
Last updated: January 2025